SALES & CUSTOMER SERVICE
Customers should receive an e-mailed order confirmation within 24-48 hours of each processed order. Customers should use the “Contact Us” link when order confirmation has not been received within the 24-48 hour order processing period.
Every customer agrees and understands that Wholesale Expo does not offer advice on the installation of any product for sale on the Wholesale Expo website.
WHAT ARE READY TO ASSEMBLE KITCHEN & BATH CABINETS?
Ready-To-Assemble (R.T.A.) are brand new fully finished kitchen & bath cabinets packaged individually ready for easy assembly with everything you need included in the box. The do it yourself enthusiast will be delighted because our R.T.A. kitchen & bath cabinets are easy to build. The assembly process is quick, efficient and frustration free. Please refer to our return policy regarding the return of any Ready-To-Assemble cabinet.
Product lead time is indicated on the product page of each page and the lead time for products can vary from time to time, especially on custom made products. We use a variety of shipping options depending upon the size of your order and what is being ordered.
Wholesale Expo does not offer or accept any coupon codes and recommends that customers avoid any suspicious websites offering any type of promotional discount on the Wholesale Expo website.
All customer orders are scheduled to ship complete. In cases where an order contains back orders and the customer received free shipping, the customer may elect to receive a partial shipment but will be responsible for the shipping cost of the back ordered item(s).
Any customer that has history of chargebacks will automatically have any new order cancelled.
PRODUCT SHIPMENT / SHIPPING DAMAGES / CONCEALED DAMAGES
It is the policy of Wholesale Expo that all products be inspected upon receipt and any such damages be notated on the Bill of Lading (BOL). If products are received damaged, please contact Wholesale Expo upon receipt of damaged items to report damage within 48 hours. Customers are responsible to inspect their shipments for concealed damages within 48 hours of the receipt of any shipment.
Lift gate services will only be provided for assembled cabinets. Customers who have ordered ready to assemble orders will not receive lift gate service without paying for lift gate services, regardless whether the shipment qualified for free shipping. All customers will receive curbside delivery only and in cases where the customer has a street or driveway that is not accessible by tractor trailer, the customer must make arrangements with the shipping carrier to unload the product at an accessible location for the tractor trailer. Customers with over sized items such as wall pantries or oven cabinets must be aware that they do not fit on a lift gate and they will need to break down the pallets themselves to get it off the truck (regardless of shipping method).
Wholesale Expo will make every effort to ensure that you receive your order without damage, however on occasion there are conditions beyond our control that will cause damage during the shipping process. Should you receive a damaged item, please forward a picture of the damage and notify us at once by contacting us at email@example.com.
Upon notification of any damage, Wholesale Expo will ship a replacement part out as a rush order. Customers must indicate on any visible damages on to the freight carrier’s bill of lading before acceptance of shipment of ordered products. If damage is not noticed until the package is opened (known as concealed damage) write on the bill of lading that there was no visible damage to the boxes but was not checked for concealed damage. We will handle all damage claims submitted within 48 hours of product delivery but we must have documentation in order to process any claim for damage. Customers are responsible to sign the bill of lading assigned to their order with the correct shipping address where the order is received.
Please count and examine all packages at time of delivery. If there is a shortage, please note how many cartons are short on the freight carrier’s shipping ticket and send a copy of the shipping ticket.
Please make sure you sign the correct BOL that indicates your name and the delivery address of where the shipment is being received. If there is an issue with the delivery paperwork, please contact Wholesale Expo immediately!
In the cases where a customer picks up a freight shipment from a freight carrier shipping terminal, the customer must inspect the shipment for damages in its entirety. Additionally, the customer takes responsibility for any damages not noted on the BOL from the terminal to the final destination. Similarly, should a customer pick-up their items at our showroom location in Newnan, GA, the customer must inspect for damages at the time of pickup as we cannot be held responsible for damages once the item has left the building.
Wholesale Expo will not be responsible for shipping damage claims unless they are reported within 48 hours of delivery / receipt of the product by the customer. Any damage claims must be submitted to firstname.lastname@example.org with photographs of any visible damage.
Wholesale Expo will not be responsible for packages that have been delivered to the assigned delivery address and stolen by others.
CUSTOMER SATISFACTION / RETURN POLICY
If you are unhappy for any reason and would like to return your order for a refund, please refer the following return conditions:
1. To receive credit for returned products, the customer must first contact a representative at Wholesale Expo at 404-965-2993 or via e-mail at email@example.com and notify us of the return. Customers should insure shipments for return.
2. Products must be returned within 10 days from the time of notice and must be received in original (unused) condition. All items must be in original carton, unassembled and unused. Returns cannot be made after product has been assembled or installed.
3. Products damaged due to poor return packaging and handling will be subject to partial credit or no credit.
4. Returned items that are offered with free shipping are subject to the original outbound shipping cost being deducted from any refund and the return shipping is the responsibility of the customer.
5. A 25% restocking fee will be charged on returned products. Shipping/freight charges, round trip, are the responsibility of the customer/purchaser. If a product is shipped with free shipping and that product is returned for any reason, the customer is responsible for the shipping charges round trip.
6. Custom made products, including products with special order drilling, notching, turning, cutting, milling or mortising may not be returned.
7. Any R.T.A. or Assembled kitchen/bath cabinet order, where damage is not a factor, is not returnable unless authorized by Wholesale Expo. Customers cannot return any R.T.A. cabinet order in cases where the cabinet has been assembled. Any customer who orders cabinets from Wholesale Expo for the purpose of matching pre-existing kitchen or bath cabinets understands that variation in color or stain is possible.
8. In cases, where a customer’s order may be returned according to our return policy, the customer shall allow 5 business days for credit card refunds to appear on their statement from the time the item is received by Wholesale Expo. Customers who dispute any credit card payment made to Wholesale Expo prior to the 5 business day wait time shall be responsible for the cost of any dispute fees incurred by Wholesale Expo from any credit card company or Pay Pal.
Any order may be cancelled within 24 hours of the initial time of purchase otherwise the order cannot be cancelled.
Any order cancelled after 24 hours (1 business day) is subject to a 25% restocking fee.
Any product that Wholesale Expo identifies to be out of stock may be cancelled without any restocking fee so long as it has not shipped.
All requests for cancellation of any order must be submitted to Wholesale Expo by using Contact Us form located on the top of each webpage.
Customers who dispute any credit card payment made to Wholesale Expo prior to the written request of an order cancellation shall be responsible for the cost of any dispute fees incurred by Wholesale Expo.
In cases, where a customer’s order may be cancelled according to our cancellation policy, the customer shall allow 5 business days for credit card refunds to appear on their statement from the time of receipt of the item(s) by Wholesale Expo. Customers who dispute any credit card payment made to Wholesale Expo prior to the 5 business day wait time shall be responsible for the cost of any dispute fees incurred by Wholesale Expo from any credit card company or Pay Pal .
ERRORS AND OMISSIONS POLICY
From time to time there may be information on our website or in our product categories that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability. Wholesale Expo reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice inclusive of any prior submitted orders.
PAYMENT TERMS AND CONDITIONS
All products are available for purchase by credit card, wire, or in-store cash/check as credit terms are not available to any customers. By using the Wholesale Expo website, you are deemed to have agreed to all terms, conditions, use and notices contained or referenced within the Wholesale Expo website.
By using the Wholesale Expo website for the purchase of any product, the customer/purchaser agrees to pay their credit card company if that is payment method for the products purchased on the Wholesale Expo website in accordance with the standard policy of the issuing credit card company. Additionally, the customer agrees to waive their rights to contest the legitimacy of the credit card tendered for payment, except in cases where the customer did not receive the ordered product due to product availability (custom orders excluded). Wholesale Expo clearly represents our policies (or how to view our Policies) on our home page and policies page.
Non-payment of any orders or any incurred charge back fees from any credit card company are subject to legal action within the jurisdiction of the courts of the County of Coweta, the State of Georgia. The Purchaser agrees the by using the Wholesale Expo website, any transaction processed takes place within the State of Georgia where Wholesale Expo is located. The Purchaser agrees to pay any legal or collection costs relating to the non-payment of any orders from Wholesale Expo. Wholesale Expo reserves the right to enact binding arbitration relating to any non-payment of product(s). Any legal claim by Wholesale Expo is subject to a legal complaint processing fee of $500 which does not include any court or legal/collection fees. Any legal and/or collection cost incurred by Wholesale Expo shall be added to any judgment received by the court. Any legal claim by Wholesale Expo regarding disputes relating to purchases executed through the Wholesale Expo website are subject to legal action within the jurisdiction of the courts of the County of Coweta, the State of Georgia.
Wholesale Expo reserves the right to lien the delivery address for any product that has not been paid. In any case where a property lien has been filed within any jurisdiction in the United States, the purchaser or recipient of the product agrees to the reimbursement of any legal costs relating to the execution of any property lien.
Wholesale Expo will not be responsible for products that have been delivered to customer where the delivered packages have been stolen by others.
Products can be shipped U.S.P.S., Fed Ex, U.P.S. or a common freight carrier. The purchaser can make selection of the desired shipper based on the shipment rates and time frame they require the selected product. Larger items may only be available to be shipped by common carrier based on weight and size of product selected.
Products that have free shipping are not available for expedited ship methods. Products that have free shipping via freight or common carrier which ship to metropolitan areas/cities are subject to additional costs to the customer.
All freight shipments are curbside delivery and the customer is responsible to accept delivery and any means of unloading the product/order from the freight carrier. In cases where delivery trucks cannot access certain residential areas or roads, the customer will be responsible to make arrangements with the freight carrier to receive the product/order.
Prior to the delivery of any freight shipment, the freight carrier will contact the customer 24 hours prior to scheduling a date and time frame for delivery. Any customer that fails to meet the freight carrier during the scheduled delivery period shall be responsible to reimburse Wholesale Expo the cost to reschedule delivery charged by the freight carrier.
Wholesale Expo collects two types of information during your visits to our Site:
Second, we collect personally identifiable information of course when you place an order. In general, our Site uses an order form, a registration form so that you can request information, products and services from us. These forms require that you provide us with personally identifiable information (such as your name, email address, physical address, telephone number, and credit card number). Further, where you use the Site to purchase a product or service as a gift or use our gift reminder service, we will collect from you personally identifiable information regarding the gift recipient or potential gift recipient.
Please take some time to familiarize yourself with the different ways that Wholesale Expo uses the information that we gather.
Wholesale Expo will never sell your email address. When you submit all personal information, including your email address, it is kept strictly confidential.