When freight is delivered or picked up, please verify that your order is intact and correct BEFORE signing the driver’s delivery slip. Any incorrect or missing items claims will NOT be honored once a delivery is signed for. If any items in the delivery appear to be damaged or missing, please note on the driver’s delivery ticket and contact Matrix Cabinets immediately.
There are times when everything on a delivery looks fine, but when you open the box the item is damaged. Please open all boxes within seven (7) days of delivery. If you do not file a claim or submit a claim form in this time frame of seven (7) days, a claim cannot be filed and the item will not be replaced. Damaged item claims must be made prior to assembly and/or installation. Any damaged item that is installed or assembled will not be replaced.